Shipping: Delivery Times
Non-customized boards
Estimated production and shipping time: 14 business days
We keep the boards ready to apply the finish you request, so please allow 14 business days from the time you place your order until delivery. It often takes less time, but we want to avoid a situation where you order a gift just a week in advance and it doesn't arrive by the day you intend to give it; hence the 14-day estimate—we craft each one by hand.
Customized Boards
Estimated production and shipping time: 16 business days
Customization takes a couple of extra days. We will create a mockup using your chosen colors so we are both on the same page. Please keep in mind that screen color variations (between your screen and mine) can be tricky; if you truly need an exact color match, we will ask you to send us a physical sample (such as an object in the desired color) to ensure the final product matches exactly what you want.
If an approximate match is sufficient—for example, if you ask for red, we will make it red (not green or blue)—we can proceed without a sample. However, we cannot guarantee an exact color match without a physical sample; if the "cherry red" you requested turns out to look like "bright cherry red," there is nothing we can do if no physical sample was provided.
Once we have agreed on the colors and the order is placed, the timeframe is the same as for non-customized boards.
Availability of game pieces and carrying bags depends on current stock; these items can usually be shipped the day after you place your order.
Shipping is via certified mail from Spain. In most cases, the packages are bulky and require hand delivery. If your product arrives damaged due to shipping, please refer to our return policy.
Return Policy , your satisfaction matters to us:
We want you to be happy with your purchase. If there is anything about the product you do not like, and you notify us within 14 calendar days of receipt, we will refund the product's price. To do so, you must:
1. Notify us in writing at croki@crokinoles.com
2. Keep the original packaging.
3. Ensure the product has not been used and return it to us exactly as we sent it.
4. Once we receive it and verify the product's condition, we will issue the refund.
5. Return shipping costs are the buyer's responsibility.
These conditions do not apply to custom-made products: if you purchased a product made to your specifications or clearly personalized, it cannot be returned; this is why, if a specific color is required, we ask for a small color sample.
If your package arrives in poor condition,
you must notify us within 24 hours of receipt.
If the product arrives damaged, in order to file a claim with the shipping company, we need photos of:
- the packaging with the legible shipping label.
- The product inside the shipping box.
- The damage caused during transport.
If possible, please note on the carrier's delivery receipt that the item was received DAMAGED AND BROKEN, this facilitates claiming the shipping insurance, as it proves the product arrived damaged and was not damaged by the customer.
The buyer is responsible for return shipping costs.
Need help?
Contact us at croki@crokinoles.com